Winners of the eighth annual competition create better digital experiences and build trust between state and local governments and the people they serve.
The Center for Digital Government (CDG) today announced the winners of the eighth annual Government Experience Awards.
The awards recognize the achievements of states, cities and counties that have raised the bar on the experience of government services to create a better engaged constituency and a more responsive government. Top government jurisdictions, agencies, departments and special districts will be honored during the Government Experience Awards at the virtual GovX Summit on September 26.
The Summit is CDG’s premier annual event that showcases the latest trends, best practices and ideas around the evolving experience of government. Registration is complimentary and open to the public sector only.
“2024 was marked by AI’s role in augmenting the government experience,” said Dustin Haisler, President of e.Republic. “While many experiences were enhanced by emerging technologies, it was notable to see leading agencies continue their human-centered approaches to service delivery and management.”
“We are at the beginning of a new era where agencies must now focus on building the infrastructure to support the multiple paths and technologies constituents will use to interface with their government,” Haisler said.
This year’s winners have redesigned websites and enhanced services by integrating AI technology, providing single sign-on, constituent and customer service platforms and systems, and inclusive technologies such as enhanced accessibility, mobility features, and broadband provision and transparency. Winners used generative AI, customer experience portals, multi-lingual chatbots, live chat, voice submissions, online help, location services, and personalization.to improve constituent experience in many areas.
The 2024 Government Experience Award winners are:
Overall State Government Experience Winners:
1st Place – Commonwealth of Massachusetts
2nd Place – State of Iowa
3rd Place – State of California
4th Place – State of Michigan
4th Place – State of Mississippi
5th Place – State of Utah
Finalists
State of Connecticut, State of Hawaii, State of Indiana, State of North Dakota, Commonwealth of Pennsylvania, State of Texas
Overall County Government Experience Winners:
1st Place – Arlington County, VA
2nd Place – Chesterfield County, VA
3rd Place – Cook County, IL
4th Place – County of Placer, CA
5th Place – Hamilton County, IN
5th Place – Wake County, NC
Finalists
Cabarrus County, NC; Calvert County, MD; Fairfax County, VA; Macomb County, MI; County of San Diego, CA; County of San Mateo, CA
Overall City Government Experience Winners:
1st Place – City of San Diego, CA
2nd Place – City of Chandler, AZ
3rd Place – City of Bellevue, WA
4th Place – City of Pueblo, CO
5th Place – City and County of Denver, CO
Finalists
City of Alexandria, VA, City of Durham, NC; City of El Paso, TX; City of Fort Collins, CO; City of Los Angeles, CA, City of Riverside, CA
Project Experience Awards: In addition to the overall awards, CDG also presents Project Awards (which have a single focus area). Government departments, agencies, and special districts across the country submit entries describing their digital solutions that will make it easier for citizens to do business with their government.
Thirty-six Government Experience Project Awards were presented in four categories (city, county, state, and special districts). Their dedication, creativity and focus on better government is impressive. Congratulations!
View a complete list of award winners here.
CDG thanks its corporate members underwriting the 2024 Government Experience Awards: Accela, Amazon Web Services, Armis, Avanade, Cisco, Fortinet, Granicus/Carasoft, HP Inc., KPMG, SHI International Corp, Socure, Tyler Technologies, UiPath, Verizon Enterprise Solutions and Workday.
To assist in the quantitative scoring process, CDG utilized ScanGov—an open-source evaluation tool that monitors official government website health.
About the Center for Digital Government
The Center for Digital Government (CDG) is a national research and advisory institute focused on technology policy and best practices in state and local government. CDG is a division of e.Republic, the nation’s only media, data and events company focused exclusively on state and local government and education.
Contact:
Janet Grenslitt
Director of Surveys and Awards
e.Republic | Center for Digital Government
jgrenslitt@centerdigitalgov.com
